New Zealand telecommunications company Telnet continues to expand, having secured its fourth call centre service contract in Australia.
The deal is with beauty products giant L'Oreal.
Telnet managing director John Chetwynd says companies are beginning to realise keeping call centres in English-speaking countries with similar cultural backgrounds makes for better customer service.
Telnet launched 16 years ago as an outbound telemarketer, but has slowly moved to focus on customer service for larger companies.
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source: newshub archive