Charges filed against educational software provider
Charges have been filed against an Auckland education provider which sold pricey software packages buyers claim were poor value for money.
Hundreds of complaints were levelled against the Auckland Academy of Learning (AAL) in 2014 over its maths and English software, which sold for between $8,000 and $11,000.
Two years later, the Commerce Commission has filed 37 charges alleging:
The commission says most of the 180 formal complaints came after the company was featured on numerous episodes of TV3's Campbell Live in 2014 and 2015.
Campbell Live had spoken to some of the families affected. Their children had failed the initial CAMI test and signed up to the software program.
But after sighting their children's lack of interest in the software, while struggling with the price, parents tried to exit their contract -- to no avail.
"They were saying things like within the first six months he'll be in the top 10 percent of his class and that hasn't happened," one of the parents told Campbell Live.