Kiwi customers 'unhappy with Aussie banks'

  • 24/04/2017
bank survey Consumer nz

Only 52 per cent of Kiwi customers who use Australian-owned banks ANZ and Westpac were satisfied with its service, a survey suggests.

In the Consumer NZ 2017 People's Choice awards for banking, Westpac stood out for its sub-par rating below average on everything from branch service to value for money, the consumer watchdog says.

Other Australian-owned banks, ANZ, ASB and BNZ also came in at the bottom of the rankings compared to New Zealand-owned TSB and Kiwibank.

TSB Bank won top overall customer satisfaction result, followed by Co-operative Bank and Kiwibank.

Two-thirds of TSB Bank and Kiwibank customers said business with a New Zealand-owned company was one of the main benefits.

The survey sampled 1085 people over the age of 18.


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