Air New Zealand passengers traveling to or from Bali are being offered the chance to change flights without penalty, as volcanic ash continues to affect travel plans.
Customers who booked tickets before and on Wednesday July 15 are able to travel at a later date on an Air New Zealand-operated flight in the same cabin class for travel on or before Saturday August 15.
Flights to and from Bali have been delayed for the past week due to the flight safety risk posed by ash from erupting Indonesian volcano Mount Raung.
Air New Zealand said any fare differentials would apply however customers who no longer want to travel can apply for a refund without penalty.
Updates would be posted to its website to allow customers to see any changes.
Flight NZ245 was scheduled to depart Auckland for Bali at 4.30pm on July 15 but would be delayed for rescheduling on Thursday.
"We apologise for the inconvenience to passengers, however forecast ash conditions are outside Air New Zealand's safety parameters," the company said.
The flight delay also means the return flight from Bali to Auckland, NZ246, would be delayed.
A revised time would be advised before 5pm on Wednesday, Air New Zealand said.