Jetstar apologises for overnight delay

  • 16/01/2016
Jetstar apologises for overnight delay

Jetstar has apologised after almost 200 angry passengers were stranded in Queenstown for more than 24 hours.

Flight JQ297 was due to leave Queenstown yesterday morning with 180 passengers but was cancelled due to an engineering issue, a spokesman said.

Customers took to Twitter to express their outrage at the delay.

One woman said she had to pay $3087 for new flights to the United Kingdom, while another said she spent 27 hours in the airport with no accommodation allowance and an $8 voucher.

The Jetstar spokesman said accommodation was arranged for a number of passengers, but those who organised their own would be fully reimbursed.

It was standard procedure to offer a $150 voucher to those who organised their own accommodation, he said,

A new flight departed Queenstown at 1:25pm today.

NZN