Jetstar has cancelled some flights from Wellington to Auckland today - on the last day of the school holidays.
Two flights were due to take off at 3:10pm and 6:20pm, but have been dropped due to staffing issues.
Refunds have been offered to affected customers, but passenger Ally Clarke says that's not good enough.
"All the other flights, because it's so late, are like triple the price that we paid," she says.
"And they would only give us a refund of what we paid for our flights, which we booked in May."
"We had some crew members who were unwell, and we were unfortunately unable to fully crew two return flights between Wellington and Auckland today," a Jetstar spokesperson says.
"We understand this is very frustrating for customers on these two cancelled flights and we've apologised to customers.
"We are putting customers on other flights and will get them to their destination as quickly as possible."