Low-cost carrier Norwegian Airlines has earned the respect of a once-unsatisfied passenger by posting an unexpected response to his rhyme of rage.
Gus Dolding posted a stanza of dissatisfaction on the airline's Facebook page after an unpleasant on-board experience.
Why can't you be fair
Norwegian Air
No headphones do you include
Nine hours with no free food."
The British passenger was frustrated by the airline's 120-euro fee to change the name on a ticket.
I admit it was wrong to put his first name as Bill
William Edward Gabriel, the seat who's bum will fill
One hundred and twenty euros for what?
For two minutes of typing that's rather a lot
Why can't you be fair
Norwegian Air
Just skip that amendment fee
And just let us change it for free.
What happened next was as much unexpected as it was smart from the team at Norwegian Airlines, who responded to his complaint with a poem of its own.
Dear Gus,
We understand all the fuzz
We try our best to reduce all the fuss
But fear not because
We do not throw anyone under the buss (sic)
Especially not a person like you
Since diamonds in this world are so few.
Dolding's creative complaint not only drew considerable attention online, it also got him the refund he was after.
How did he thank the airline? With a rhyme of course.
Thanks for being fair, Norwegian Air.
You waived the fee. So glad are we.
Newshub.