Restaurant praised for 'perfect' response to complainer

Debbie Davis left a two-star review for the Oxton Bar and Kitchen in the UK.
Debbie Davis left a two-star review for the Oxton Bar and Kitchen in the UK. Photo credit: Facebook

A restaurant owner has hit back at a woman who complained about the price of the restaurant's fish and chips.

Debbie Davis left a two-star review for the Oxton Bar and Kitchen in the UK, writing on Facebook that while the food and staff were "lovely", the menu items were too expensive.

"I cannot see how you justify your prices, small fish and chips £8 (NZD$15) plus, and it was small?"

The restaurant owner responded with a sarcastic justification for the cost of the dish.

"Out of that £8, our nasty government is charging you 20% vat [GST] which we collect by law on their behalf, so we're left with £6.66.

"Out of this, we need to buy the fresh ingredients; 1 haddock fillet; get a chef to make everything from scratch; a delicious beer batter, homemade tartare sauce, mushy peas and chunky chips (the whole cost of ingredients for this plate comes to roughly £2.70).

"This leaves us with £3.94, for which alas our pesky chef expects remuneration!!

"Then we realised the 'lovely' food doesn't float to you, so we have to pay 'amazing' staff to serve you and clear up for you.

"So if £3.94 is not justifiable for creating and affording this whole experience with us, you're welcome to recreate it in the comfort of your own home.

Many people took to the comments section to support the restaurant.

"Excellent response. It's nearly double the price where we live. Good for you!" one person wrote.

"I think your tongue in cheek reply was a perfect response. If a customer can have their say, so should you!" wrote another.

The restaurant has retained a 4.1 star rating on its Facebook page. 

Newshub.