Emily and Vice Saitu are parents to four children, all of whom have special needs.
Miracle-Chae is 17 and has cerebral palsy, Elijah is 15 and has autism - while Tina, 14, and 10-year-old sister Siuli both have delayed learning disabilities.
The family is homeless.
"It's really hard - it's also like that pride, you are embarrassed [and] humiliated, but you have to do the best you can for your children. I need them to be in their own home with modifications that cater for their needs," Ms Saitu said.
The family moved back to Auckland from Australia in April. They initially stayed with family - 16 people in one house - but had to move out, as Elijah was terrified of the dog.
Through Work & Income they moved into a motel but had to move out four weeks later. The motel said the rooms were double-booked. Mr and Ms Saitu say they owe $7000 for that.
They faced life on the street until Action Against Poverty advocate Kathleen Paraha - a stranger - stepped in and offered her two bedrooms, temporarily, as she moved onto the couch.
"These are four children, and in their condition they deserve the best," Ms Paraha said.
"I haven't got the best but it's the closest they have been. It has been a bit of a strain, but what do I do? I can't put them on the street."
Ms Saitu doesn't want sympathy, and hopes she won't be judged - she just wants a home.
But she and her family say they've been told they're not a high priority, and they fear it could be ages before a house is found.
They blame Housing New Zealand, who Newshub contacted - but were referred to the Ministry of Social Develpment.
In a statement, the ministry said the family had a very high priority rating for a modified four-bedroom home. Staff were conscious of the family's circumstances and the medical conditions of the children, and that work was being done to find a suitable house.
Fuelling the family's frustrations, the youngest daughter isn't in school because her special needs funding hasn't been allocated yet. They've even had to borrow a wheelchair for Miracle-Shay.
But they are thankful for their other miracle, Ms Paraha.
"I'm just grateful that Kathleen offered her heart, her soul, her pride [and] her home. She has put her whanau aside for our family and we are strangers to be honest," she said.
Ms Paraha said: "I think the parents are amazing to put up with four children like this - they have to be angels."
Newshub.
