The commission says the firm has a "long history of breaching consumer protection laws".
It comes as the telecommunications company says rising costs are "not sustainable".
"I'm not fully used to it, I still catch myself walking into school with it in my pocket, but I think with time it's actually fine."
Contact Energy experienced a network outage on Monday.
A customer allegedly tried to cancel the deal after six months, only to be told there was a get-out fee within nine months - contrary to the original terms and conditions.
It's the most distant demonstration of laser communications in history.
Optus one of Australia's largest telecommunications companies has had a major Wi-Fi and broadband outage across large parts of the country, affecting millions of people.
The Commerce Commission's independent research was prompted by ongoing, high levels of complaints about customer service.
Cyclone Gabrielle left many communities either without essential communications or with tenuous remaining links.
It would also provide mobile wireless coverage to further rural black spot areas.
"We're aware of an issue currently impacting our back-end systems."
Many sites lost power not long after the mains went down.
"That's an area I think there are some clear lessons to be learnt around."
All Kiwis born on June 1, 2022 are eligible for a share of $222,000.
"We're currently exploring what a modern phone booth might look like."
Each month its customers use around 1.1 billion phone minutes.
By Thursday afternoon, the speed limit had to be lowered in one area due to the gravel.
If it goes ahead, the new company would be the third-largest in the country.
Discussions are underway between the two businesses.
Business impacted include Dunedin City Council and the Interislander Ferry.