Ticket resale site Viagogo may have to pay back millions of pounds to British consumers.
A landmark order from the UK Competition and Markets Authority means the company must pay for a review of outstanding refunds, including contacting disgruntled customers.
The review will look at claims dating back to January 2016.
Switzerland-based Viagogo is a legitimate ticket selling site, but is also a favourite for scammers to sell fake concert tickets. A number of people having fallen victim to the scams over the years, including here in New Zealand.
In 2016 it sold tickets to Adele fans who were scammed when the tickets - supposedly with wheelchair access to the concert - were just ordinary seats.
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And Kiwi woman Claire Turnham nearly lost $2500 when she bought tickets to Ed Sheeran on the website. She was able to get her money back, and set up the Facebook page Victim of Viagogo to help others through the refund process.
The UK order also means Viagogo will soon have to tell customers when they're buying from professional ticket scalpers, and that buying a ticket from Viagogo might not guarantee entry to the venue.
"If you, Viagogo AG, disobey this order, you may be held in contempt of court and liable to be fined or you have your assets seized and your directors may also be liable to imprisonment or to be fined or have their assets seized," the order reads.
Sheeran and fellow pop star James Blunt have spoken out against buying tickets from Viagogo.
"Viagogo is a classic case of someone who is actually a ticket reseller rather than direct from the source, and therefore their prices are huge," Blunt told The Project in March.
"The more we can clamp down on that, the better for honest concert-going punters."
The Commerce Commission here in New Zealand has sued Viagogo under the Fair Trading Act.
Newshub.