Disney Plus launch in United States marred by technical issues, frustrates customers

It will launch here next week.
It will launch here next week. Photo credit: Disney.

The launch of streaming service Disney+ has been marred by connection errors and complaints from customers unable to log into their accounts.

Disney's competitor to Netflix and Amazon Prime went live on Tuesday (NZ Time) in the United States ahead of its launch in New Zealand on November 19. 

But it wasn't a smooth start to the highly-anticipated streaming service.

DownDetector - which records website outages - shows widespread outages across the US after the site went live.

"When you are just trying to watch #DisneyPlus but you keep getting a connection error message," said one person on Twitter.

"Not a very smooth launch. Issues on fire TV, Android app and Samsung TV app. Do I bother with an apple device?"

Disney did respond to the numerous complaints, saying that demand for the streaming service had "exceeded our highest expectations". 

"We are so pleased you're excited to watch all your favourites and are working quickly to resolve any current issues. We appreciate your patience," the company said on Twitter.

Many felt for the company, noting that launch issues were always likely to happen considering how anticipated the site was.

"Just to be clear, #DisneyPlus was always going to run into issues on launch day. It's to be expected and completely normal," said a Twitter user.

The site launched with hundreds of titles, with many more expected to go live over the coming months. More than 600 films and televisions shows available on the site were revealed before its launch. It boasts the likes of Star Wars, Marvel films and many animated movies.

Original content for the service is also being produced.

It will launch next week in New Zealand at the price of $9.99 a month.


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