An Auckland gym is facing backlash for its response to a potential customer who asked to view the equipment before joining up.
Aucklander Jed Misa messaged BTS Gym in Mt Eden asking to check out the gym's equipment before deciding to do a casual trial. But the gym responded rudely, telling Mr Misa to "eat s**t" and calling him a "c**k sucker".
Mr Misa wrote to BTS Gym on social media saying, "Hey team, do you guys do trial memberships? I work just down the road and would love to trial out your gym."
BTS responded: "Hi Jed. We offer a casual rate of $18 for your first visit, with your 2nd visit for free. Please bring a workout towel with you when you come down. Cheers," NZME reports.
Mr Misa then replied: "Is there any way to just take a look at your facilities rather than commit to working out there? I'm not keen to pay $18 ahead of not seeing the equipment. Feels like a bit of a backward trial process."
The gym apparenbtly didn't like Mr Misa's tone, and responded saying: "You asked about trial memberships initially, not just coming in to take a look at the equipment. You can pop down to the gym anytime to take a look around - that's free. If you're not interested in paying for a casual workout then that's entirely up to you... backwards or not," NZME reports.
Mr Misa then criticised the gym's customer service, saying: "
"Nice customer service. No wonder you guys have such a bad rep around here."
That's when the gym responded rudely telling Mr Misa to "Eat s**t c**k sucker," NZME reports.
The public is now lashing out at the gym, expressing their views on Google.
One person said: "Disgusting customer service after verbally abusing a potential client after enquiring about a trial. No excuse for the vulgarity, just because someone wants to check out equipment before paying an $18 casual visit fee?"
Another wrote: "Horrendously bad service and extremely rude staff. They have no concept of customer service and will respond to you in a rude and unprofessional way for asking a simply question about their gym. Would rather climb Mount Everest for exercise than go to this gym."
Newshub rang BTS Gym a number of times for comment but they did not answer.