Woolworths has apologised to an Australian father who was left furious over the supermarket's bakers for allegedly ruining his son's frog-themed birthday cake with their "pathetic" decorating skills.
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In preparation for his son Mason's third birthday, Shane Hallford, 43, claims to have forked out AU$49 (NZ$52) on a special frog-themed birthday cake from his local Woolworths store in Tamworth on Sunday.
The father of two claims his request for a frog-themed birthday cake was confirmed by the store three days prior to picking it up - but the policeman and his wife Amy were both horrified to discover that their son's cake looked 'nothing' like what they expected.
"They told me it could done... [the staff member] wrote down everything I said and said it would be ready by Sunday morning. I was very excited to see it," Hallford told Caters.
"I went down to pick it up on the morning of Mason's birthday party. I was in a rush getting extra supplies and didn't actually check it at the store because it was in a huge box.
"I just assumed it would be fine. When I got home, I opened it up with my wife and we were both mortified."
Instead of the colourful number three and big green frog they had both envisioned, the parents were met with a 'pathetic' smiley face and small 'three', both simply written in green icing.
With just hours to go before the party, the parents were quickly forced to get help from a cake decorator friend who managed to "repair" it just in time.
Hallford's angry post has since racked up over 10,000 reactions and comments on Facebook.
"They have other pre-made cakes for sale that all looked lovely, so I thought they would do a good job," he told Caters.
"They do this every day for a living. Surely, they could have done something better than this."
A spokesperson for Woolworths said in a statement "We're sorry to have disappointed the customer with our cake decorating, particularly on such a special day for the family.
"We've been in contact with the customer to apologise and provided them with a $50 AUD gift card."
Newshub.
