'We can't cater for absolutely everyone': Aussie woman slams 'insulting' customer service response from Kmart

'We can't cater for absolutely everyone': Aussie woman slams 'insulting' customer service response from Kmart
Photo credit: File.

A Kmart customer is fuming after receiving an "insulting" response from a customer-service representative.

Georgia Rochelle, 23, was dismayed by the poor selection of plus-sized clothing available at her local Australian Kmart store, reports News.com.au.

She decided to send a message to the store on Facebook, asking about the lack of size diversity in their clothing department.

She was first asked to give feedback that would help the store to improve their range, but a second response from the store was less open to discussion.

"While we try to cater for as many people as possible, please understand people come in all shapes and sizes and we can't cater for absolutely everyone," an email read.

"It is not entirely our job to make you feel good about yourself."

Rochelle told News.com that she was shocked by the response.

"I asked a simple question and his words made me feel like I was in high school again.

"It's so insulting I can say something about there being a limited range for plus-sized people and they acquaint that with feeling bad about my body, which isn't the case at all."

'We can't cater for absolutely everyone': Aussie woman slams 'insulting' customer service response from Kmart
Photo credit: News.com

She said she was not ashamed of her size and the response from the Kmart representative showed prejudice.

A Kmart spokesperson told News.com that they had spoken to Rochelle to apologise.

"This does not reflect Kmart's views at all. We want every customer that interacts with Kmart to have a pleasurable shopping experience, and on this occasion we have not lived up to this commitment."

Rochelle said Kmart had also offered her a place on a focus group to improve the brand's plus-size range, which she intends to take.

"Fat people deserve better, it's 2019. Let's have clothes that make us feel good and happy."

Newshub.

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