A UK woman says mental health services turned down her requests for treatment because she was "too pretty".
Jade Rowlands, 31, has been requesting help since she was 18-years-old, after initially being diagnosed with depression and anxiety.
But the mother-of-one, from Caerphilly, Wales always felt something else was wrong.
Rowlands told WalesOnline she was eventually referred by her GP to mental health care services, where she received counselling and tried several antidepressants.
But it was during her most-recent session last year where she said she was refused further treatment by the National Health Service (NHS).
"They [NHS] said they didn't feel I needed to see anyone because of my appearance - because of my nails, my hair and my make-up," Rowlands told WalesOnline.
"The way it came out was they told me I'm too pretty for help," said Rowlands, who's now receiving private treatment and is reaching out to support other people in her area.
Wales' Aneurin Bevan University Health Board has declined to comment on the case, UK media report.
"However, we would ask Ms Rowlands to make contact with us so that we are able to look into her concerns," a spokeswoman said.
Where to find help and support:
- Shine (domestic violence) - 0508 744 633
- Women's Refuge - 0800 733 843 (0800 REFUGE)
- Need to Talk? - Call or text 1737
- What's Up - 0800 WHATS UP (0800 942 8787)
- Lifeline - 0800 543 354 or (09) 5222 999 within Auckland
- Youthline - 0800 376 633, text 234, email talk@youthline.co.nz or online chat
- Samaritans - 0800 726 666
- Depression Helpline - 0800 111 757
- Suicide Crisis Helpline - 0508 828 865 (0508 TAUTOKO)
- Shakti Community Council - 0800 742 584
