Meals on wheels company to look into complaints

  • 03/02/2016
Meals on wheels company to look into complaints

The new company providing food for the meals on wheels service in Otago and Southland says it will talk with those who have complained about the quality of what's being dished up.

Compass Group New Zealand, which has been providing food for meals on wheels services for more than 20 years, began providing meals for Southern District Health Board last month.

But some customers in Dunedin and Invercargill have been less than satisfied with the culinary offerings, with some meals being described as "disgusting" and "dreadful".

Compass's national innovation and development manager Lauren Scott says the new meals were taste-tested by a wide range of people before they were rolled out.

A further taste-testing was carried out by people from Southern DHB on Monday and no concerns were identified.

However, after a meeting on Tuesday, Compass has agreed with the DHB to speak directly to community groups and meal recipients to identify their specific issues.

Southern DHB decided in May last year to outsource its hospital food preparation services to Compass, rather than make food on-site.

Compass's meals on wheels food is made in Auckland and Tauranga and snap frozen. The meals are reheated in Southern DHB kitchens.