Jetstar has hit back against accusations it is the worst airline in the world.
A new global study by Choice found Jetstar to be the worst-performing airline overall, according to more than 11,000 people.
But Jetstar has slammed the survey in a long letter to the media.
"Our team would be the first to admit that from time to time we don't deliver a perfect experience," Jetstar's head of corporate communications Luke Enright says.
"But worst airline in the world? The reaction on social media shows that claim is ridiculous."
Jetstar's complaints against the study's "questionable methodology", include:
- "Choice is basing its claims on Jetstar on a survey of just 100 of their members, which is around half the number of people we carry on one flight and a lot less than 34 million customers who flew with us last year."
- "Bizarrely, they left the only other low-cost carrier operating in Australia, Tigerair, off the list because they didn't receive enough responses."
- "They also called it an international survey but only surveyed people from eight countries. No one from Asia, United Kingdom, the United States and so on were surveyed. Hardly an international survey."
Jetstar says despite Choice's allegations of poor performance, Jetstar has been named the best low-cost carrier in the Asia Pacific for six years running by SkyTrax.
"We are also doing a lot of work behind the scenes on areas where we can improve, particularly on flight punctuality," Mr Enright says.
"Choice is damaging its credibility with the use of dodgy surveys and misleading claims.
"It might be a bit awkward if they have to award themselves one of their annual shonky awards for this effort."