Noel Leeming is facing charges it misled customers about their rights under the Consumer Guarantees Act.
The Commerce Commission filed nine charges against the electronics retailer on Friday, saying it misled customers about their:
- right to seek remedies for faulty goods from Noel Leeming and not the manufacturer
- right to a refund for a faulty product
- right to a replacement for a faulty product.
The charges are for nine different incidents between September 2015 and January 2017 at eight different stores belonging to the Warehouse Group-owned chain.
In a statement, Noel Leeming said it didn't have the "opportunity to investigate or discuss the complaints".
"We take our compliance responsibilities seriously and we want to do the right thing by our customers."
But the commission said it has warned Noel Leeming three times about potential breaches in the past decade.
The Ministry of Business, Innovation and Employment website includes a section on what rights buyers have, including getting faulty products repaired by the retailer, replaced or refunded.
A court date of May 29 has been set.