Coronavirus: Customers urged to bank remotely during lockdown period

 Coronavirus: Customers urged to bank remotely during lockdown period

Ahead of the COVID-19 level 4 lockdown period, Westpac New Zealand is urging customers to use contactless banking services and postpone non-urgent requests.

Gina Dellabarca, general manager of consumer banking and wealth at Westpac, confirmed that remote banking services will remain open but asked customers to avoid visiting branches wherever possible. 

"We have a range of ways people can bank seven days a week, including ATMs, online banking and through our customer service team in our contact centre," Dellabarca said.

For people unable to use remote banking services during the lockdown period, 32 regional Westpac branches will open between 10am and 1pm on Wednesdays.

"A limited number of branches will be open to assist with essential transactional services for customers who are unable to do their banking through another channel," Dellabarca said.

Using online banking, customers can check their account balance, transfer funds, set up and manage payments, apply a block to their card and order a new one.

Westpac ATMs will be restocked with cash and cleaned throughout the lockdown.  Smart ATMs allow customers to transfer funds, make cash deposits and pay certain bills.  

Additionally, the bank confirms that no charge will apply for use of non-Westpac ATMs.

Until 5pm on Wednesday, most Westpac branches will remain open as normal, allowing customers to get urgent banking done before the lockdown period officially starts at 11.59pm. 

A list of branches and services is available here.