Click-and-collect drive-thru service gives Westfield shoppers a taste of mall experience during lockdown

For people missing visiting their local mall, a new service by Westfield will bring them just that little bit closer to the shopping-centre experience. 

Westfield Direct, a new click-and-collect service from the shopping centre, allows customers to order from a range of restaurants, cafes and florists and then pick up their items as if the mall were a drive-thru.

The move comes after the shopping centres' owner Scentre Group introduced the same service in Australia last month. 

Although currently the range is mostly limited to food and drinks, the company says more shops offering other types of goods are set to be added soon.

Phil McAveety, Scentre Group's director of customer experience, said the company realised it needed to be "agile and respond to the fast-changing environment to meet the everyday needs of our customers".

The service comes after New Zealand moved to alert level 3 last week, allowing not just essential services to open but also businesses deemed to be able to operate in a safe way.

People picking up items from Westfield are instructed to stay in their car with their doors shut and windows up. A staff member will then place the item on a table near the car. Once the staff member has gone back inside you can get your goodies. 

What stores are open and where?

Westfield Albany

  • All Day Trader
  • Gong Cha
  • Mad Mex Fresh Mexican

Customers at the Albany mall can pick up their items in the lower Event Cinema car park. To find the pick-up spot, enter the car park off Civic Way and follow the signs.

Westfield Manukau City

  • Gong Cha
  • Hollywood Bakery
  • Mumbai Express
  • Tank Juice
  • Texas Chicken
  • The Coffee Club

The pick-up point at Manukau City Westfield is located near the food court entrance. Come to the curb side on Leyton Way and follow the signs from there.

Westfield Newmarket

  • Canto Canto
  • Hulucat Tea & Mocktail
  • INCA Ceviche & Woodfired Grill
  • Leafé Cafe
  • Mad Mex Fresh Mexican
  • Master Bao
  • Tai Ping
  • The Botanist Florist
  • The Coffee Club

Collect your items at the valet on the basement level of the green car park. Enter the car park via Mortimer Pass and follow the signs.

Westfield St Lukes

  • Gong Cha
  • Mad Mex Fresh Mexican
  • The Coffee Club

The pick-up location here is by the food court entrance on the ground floor car park. Enter the undercover ground floor car park via St Lukes Rd and follow the signs.

Westfield Riccarton

  • Auntie Dai's Dumplings
  • Boba Bear
  • Fox and Ferret
  • Jels
  • Lana Crepes and Waffles
  • La Porchetta
  • Royal Roast

Enter the undercover ground car park via Dilworth St and follow the signs until you reach the pick-up point.