Ticket Rocket leaves thousands of Kiwis out of pocket as Hurricanes, council turn to police

Sports teams, ballet companies, and concert-goers are concerned about the financial state of a New Zealand ticket company.

Thousands of customers are still waiting on refunds for cancelled games and events bought through TicketDirect and Ticket Rocket.

It's all quiet at TicketDirect's Dunedin headquarters. Now known as Ticket Rocket, the company sells tickets on behalf of sports teams, shows, and events.

Many - like Warbirds over Wanaka - cancelled due to COVID-19, leaving thousands of customers waiting for refunds.

"The best option if you're trying to get a refund and you're not getting any response from this company at all, we'd advise contacting your bank and asking about a credit card chargeback," Consumer NZ's Jessica Wilson said.

"That's essentially a refund to your credit or debit card."

Denise Davidson spent hundreds of dollars on theatre tickets. She's been contacting Ticket Rocket for months, dubious of claims the agency is overwhelmed and processing refunds by hand.

"I have no faith that I will see my $860 - or should I say my friends and families' money - and I'm very sad about that," she told Newshub.

The Hurricanes franchise is owed $200,000, and has now called in police.

Palmerston North City Council won a High Court order to freeze a bank account, with $675,000 owed for speedway events.

The ticket company boss Matthew Davey made headlines in 2015, leading investors to buy the lease to run the Highlanders. He's resigned from the board and sold some shares, but still retains a 27 percent stake.

It's believed he may have returned home to Canada.

For now, Ticket Rocket's website is telling customers: "We're working on it, and we'll be in touch soon".