Australia's Macquarie Bank to go fully cashless in push to become 'completely digital'

Macquarie Bank customers won't be able to withdraw or deposit cash or cheques later this month.
Macquarie Bank customers won't be able to withdraw or deposit cash or cheques later this month. Photo credit: Getty Images.

All branches of a major Australian bank are set to become fully cashless, in a push towards "completely digital" payments.

Customers of Macquarie Bank will no longer be able to withdraw or deposit cash, or use cheques at any branch from May 20.

Over-the-counter services at Macquarie Bank offices are set to go as well, however, customers will still be able to use ATMs, 7News reported.

A Macquarie Bank spokesperson said this week digital banking was "safe, quick, and more convenient".

"We're committed to transitioning to completely digital payments, and continuing to ensure our customers can access secure and reliable digital payment options," they added.

It comes after the bank announced in September it would phase out its cash and cheque payments this year, due to changing customer habits, according to 7News.

In January, Macquarie Bank scrapped chequebooks for new cash accounts. Then in March, the bank ended its automated telephone banking service.

All cheques will be phased out too, becoming invalid by November 1.

By then, Macquarie will have also scrapped its partnership with NAB - so customers using cash or cheques at NAB branches won't be able to any longer either.

The push towards digital payments follows other major Australian lenders ANZ, Commonwealth Bank, and NAB, who have all already started phasing out cheques.

Meanwhile, Bankwest is moving to close 45 of its branches in Western Australia by October.

Bankwest said at the time the move was down to customer preference, since less than 2 percent of its customers regularly bank at physical branches.

Australia's Reserve Bank said the majority of Australians are using less cash, instead opting to pay for things digitally.

In the three years to 2022, the number of cash transactions tumbled by more than half, accounting for just 13 percent of all payments.

The number of ATM withdrawals has also dropped a whopping 60 percent since 2008, according to the Reserve Bank, although lately there's been a small rise.

Aussies took out AU$9.5b from ATMs in February this year alone, up nearly 10 percent on the previous year, according to the Reserve Bank.

Despite that, more than 1600 Australian bank branches closed their doors in the five years to 2022, according to news.com.au.