It's a well-known company that builds homes and garages, and its frontman is one of our country's biggest sports stars.
Versatile is part of one of biggest construction companies, so big even Richie McCaw endorses them.
But while steaming ahead they've left one ordinary guy in a complete shambles, both emotionally and financially exhausted.
Three years and $40,000 later, the customer has been left far from satisfied. We look at what happens when big companies forget their most important asset - their customer.
Watch the video for the full Story report.
