Coronavirus: Official COVID-19 advice translated into multiple languages after community cases 'criticised' for not following the rules

The translated official COVID-19 advice for South-East Asian Communities - some of whom are in the current cluster - are only coming out today on the third day of a week-long lockdown.

It comes after some of the most recent additions to our Auckland cluster have been criticised for not following the rules.  

The Asian Network Inc (TANI) was asked last night to translate the official COVID-19 advice in up to 11 languages.

"It's much faster than before," TANI director Vishal Rishi said.

"By the time it was done [last lockdown] half of the time was already gone, so the lockdown was [nearly] over."

Asian Family Services were also asked to help out on Tuesday.

Both organisations said they should be approached before lockdowns were announced so everyone could get the correct information at the same time.

A Ministry of Health spokesperson said the National Investigation and Tracing Centre (NITC) call centre could connect with interpreter services where a need is identified as can Healthline.

But admitted, "Information on locations of interest for people who may be contacts of COVID-19 cases in the community is available on the Ministry of Health website. However, at this stage, it is not being translated into other languages."

Newshub understands some of the latest cases are not native English speakers.

Director-General of Health Dr Ashley Bloomfield said there was a need to develop and strengthen the connections with these communities.

"Just to make sure we've got all the channels we need to get the communications out there," he said.

Messages had been posted on social media, aired on ethnic radio, spread at church, and word of mouth.

For Pacific communities, there is also an emphasis on Zoom meetings, some of them attracting more than 100 people, Pacific Peoples' Minister Aupito William Sio said.

"I'm taking the feedback from people. I'm also looking at what we did last year and keeping everyone safe during that second resurgence.

Aupito said community groups were also working with young people

"They've got sufficient funds for the next week but we'll keep monitoring that."