The second day of the counter-terrorism hui in Christchurch has heard hard-hitting accounts of ongoing discrimination towards the Muslim community.
Representatives from global social media companies came under fire for their part in the rising issue of violent extremism online, with Twitter taking the brunt of the anger.
Six women shared their personal and powerful stories of the hate they've faced in New Zealand.
"He had a glass liquor bottle in his hand. He was very much up in our personal space," one says.
"Since the attacks, I've had six threats that authorities have not been able to identify who did them or what risk I am at," another says.
"It's still happening, it's going to happen and continue to happen, but I urge you as public servants to stand up and do something about it," a third says.
All of them were united in feeling let down by authorities.
"We called the police who did not show up to the train station where my sister and I were visibly scared for, you know, physical well-being... especially because March 15 had happened the day before," one says.
Police Commissioner Andrew Coster admits they have a long way to go to build trust with the community.
"We need to demonstrate that when it's reported to us that we respond appropriately and that experience then increases trust," he says. "We do need to bear in mind that only 25 percent of all crime is reported."
With representatives from both Twitter and Facebook present, question time was explosive.
"New Zealand's largest neo-Nazi organisation is actively recruiting on Twitter after having their first account banned. Facebook have managed to completely ban this group from having an account and pages, so my question for Nick Pickles is why can't Twitter do this," one asked.
Pickles tried to give an answer.
"If someone could let me have the handle of the account that they're using to evade our suspicion," he said, before being cut off by yelling.
One attendee said his reply was "not good enough".
The group is calling for swifter action and transparency in relation to hate crime posts.
"What I would suggest is for the sake of society and free society is that you buck up your ideas and get your act in order," one says.
The group hopes next year's hui will move away from examples of hate and instead show progress.
