Cost of living payment: Why your money may not have arrived yet

  • 01/09/2022

The second cost of living payment is being delivered to eligible New Zealanders' bank accounts on Thursday - but what does it mean if your dollop of money is yet to arrive?

Firstly, you need to make sure you're eligible to receive the $116 payment. 

Inland Revenue (IRD) lists the criteria on its website, but the main requirements are that you are aged 18 or over, earned $70,000 or less over the last financial year, aren't able to claim the Winter Energy Payment. You also need to be present in New Zealand, something that caused issues with the first payment in early August, but more on that soon.

If you are eligible for the payment, then hopefully IRD has your bank account. Otherwise it has nowhere to send the money. Earlier this week, more than 112,000 eligible Kiwis still hadn't sent through their details meaning a lot of people are missing out.

A letter from the IRD should have arrived in your email inbox over the past couple of days if you've qualified for the payment. 

But if you've been through all that, Thursday has come around, and you haven't received your payment, it may simply be because IRD is staggering their payments throughout the day. 

Nearly 1.4 million people received the first payment - about $162 million. That's a lot of payments to make, so the money is being sent out periodically over the day meaning some people may get their payment before others.

Also, do you use a credit union account? If you do, you won't get your payment until Friday.

You'll know when the money has come through as it should show up as 'CostOfLiving' in your bank account. 

One thing to note with the second payment that didn't happen with the first is that some people may need to get in touch with IRD if they don't receive it.

When the first payment was made in August some money went to foreigners and expats offshore, despite the eligibility criteria saying you need to be "present here" - i.e in New Zealand - to get the money. 

There's a number of reasons why that may have happened, such as expats not telling IRD they were going offshore and their New Zealand bank accounts earning interest. 

But to avoid that happening again, the Government has introduced new screening tests. These include looking for where an overseas IP address has been used to log into IRD website, or where a non-resident individual income tax return has been filed for the last financial year.

Some people who are in New Zealand may be caught out - like if they were overseas for more than six months with a student loan before coming back to New Zealand - and will need to contact IRD. That shouldn't be the case, however, if they've been earning wages in New Zealand since returning.

"Requiring some people to confirm they are in New Zealand is a result of the extra screening put in place by Inland Revenue - which improves the accuracy of the data they are using.” Revenue Minister David Parker said on Monday.

"Most New Zealanders won’t need to do anything extra to receive the second and third payments. If people believe they should receive a payment and don’t get one, they can contact Inland Revenue to confirm they are eligible."

The IRD says you can log onto myIR and "select 'I want to…', then 'Cost of Living Payment eligibility'" to see why IRD did not think you were eligible.

"If we considered you to be outside of New Zealand but you were not, send us a message in myIR explaining how you were in New Zealand. Or you can call us on 0800 473 777. We'll be able to update your records to make the payment to you."

The IRD website has a full explainer on different reasons why the money may not have been sent. It can be found here.

Thursday's payment is the second of three, adding up to $350 over three months. It's intended to support Kiwis in the face of the high prices of food, petrol and other items.