Farmers is to move towards gender-neutral changing rooms in its stores after Auckland transgender personality Mary Haddock-Staniland complained about how she was treated by staff.
The department store launched an investigation and decided it was time for a change.
Agender co-founder Claudia McKay joined Paul Henry this morning to share her reaction to the situation – she told Paul gender-neutral changing rooms are "totally unnecessary".
"As a trans person, I transitioned about 18 years ago and in all that time I have shopped in Farmers stores continuously all around the country – I have never had a problem in the stores."
She believes in Ms Haddock-Staniland's case, it was more a problem of a single staff member than the store itself or its policies.
Watch the video for the full interview with Claudia McKay.