How many times have you stood in a shop being absolutely ignored by a staff member, while they chin wag to their co-worker?
Experts say shoppers should always speak out against bad customer service.
Author Jaquie Scammell says customers shoul stand up against discrimination, be the bigger person, and take control of the conversation.
Do you like to be helped or left alone when you enter a shop?
Vote in The AM Show poll below.
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