"If you think people, money, stuff that just helps you sort of think about priorities."
It’s alleged the insurer misled customers in its marketing material, resulting in about 65,000 affected customers.
Many consumers aren't aware insurers share information with each other.
Olivia Anstis lost her partner right before the Auckland floods began.
An investigation by the Insurance and Financial Services Ombudsman Scheme forced the insurer to change its position.
AMI Insurance has provided its tips to avoid becoming a victim of crime this festive season.
The penalty is on top of almost $14m reimbursed to impacted policyholders.
The company reported a full year loss compared with a gain last year.
The insurance watchdog says problems with car insurance are the number one complaint received in the past year.