After being kidnapped at 15, Kara Robinson Chamberlain now teaches followers to "survive and thrive".
A spokesperson for masks.co.nz says they're trying to be "transparent" with their disgruntled customers.
Jackson says he's "gutted" to hear how unhappy customers are.
That's certainly taking things to new heights.
"He was more than his demons and you all are too."
His deal with the streaming service is reportedly worth US$100 million.
Social media influencers will now have to make it very obvious "ads are ads" to avoid complaints.
It's left the internet divided over whether they've gone too far.