It was increased to level 2 last month.
"The volcano remains in a general state of minor unrest."
Police acknowledged the bravery of those who stopped to try and help her.
But some have been left frustrated by COVID-19 enforced visitor limits.
Skifield operators are reminding Kiwis of the capacity requirements ahead of a busy weekend.
Hundreds of Kiwis were driven via shuttle to the ski fields, with many only to be told they couldn't access them.