PlayStation 5, Xbox Series X: Reports of defective consoles emerge during launch week

Sony's PlayStation 5 and Microsoft's Xbox Series X both were released this week and already reports of defective consoles are spreading online.

The latest generation gaming consoles both have solid-state drives (SSDs) allowing super quick load times, along with powerful CPUs and GPUs that allow gaming at up to 8K resolution and 120 frames per second.

But some users are reporting glitches that mean they can't play games at all on the consoles.

Like any electronic device that sells millions of units around the world, the vast majority of gaming consoles run smoothly and without error - but there are a very few people unlucky enough to get a defective or "bricked" console.

The Series X launched on Tuesday and a purchaser in the UK told the Mirror he pre-ordered the console and found it was faulty after he first plugged it in.

Dane Weymes of Hull says the retailer he bought it from said responsibility for fixing his console is Microsoft's - who he claims has not responded to him.

"As soon as I got it home, I just couldn't get it to work," Weymes told the Mirror.

"It crashes all the time, shows green dots everywhere and no one is available to help me out so I'm stuck with a dead console, well, stuck with a brick, basically.

"I've waited months for it and then I'll be stuck with it for the next few months if it can't be fixed, as they are sold out everywhere."

Meanwhile, YouTuber ACG has claimed his PS5 is "100 percent dead" due to a "storage rebuild issue" that other reviewers have also reported, according to Screen Rant.

"Sony and I were working through troubleshooting when it died completely... I have preordered another online," ACG said in tweets about the error.

Journalist Jeff Gerstmann of Giant Bomb and GameSpot has also reported errors with his PS5.

"Seems like putting a PS5 into rest mode while Spider-Man Remastered is running crashes the whole system, forcing that 'repair your external drive' process when you start back up," Gerstmann said in tweets.

"Also every time I've had the PS5 go through that external drive repair sequence, it ends up on a black screen. I have to hit the power button on the console itself to force it into rest mode, then it comes back up and asks me to file an error report, then boots normally."

In New Zealand, both the PS5 and Series X are covered by the Consumer Guarantees Act, which means if you buy one and it's faulty you can get it repaired, replaced or refunded.

However, given the high demand of the consoles, it may take some time for replacement consoles to arrive with customers should they be unlucky enough to buy a faulty one.

The PS5 was released on Thursday and appears to be sold out at all New Zealand retailers.