The results of Trip Advisor's annual search for the world's best airline have been released.
Winners were decided by taking into account the quantity and quality of airline reviews and ratings submitted over the last twelve months to TripAdvisor.
Here's the results for the best airlines in the world:
1. Singapore Airlines, Singapore
According to a TripAdvisor reviewer: "I flew from Sydney to Singapore in business class. The food was the best I have had in the last ten years. Service was great and the staff actually wanted to be there. One of the best, if not the best airline."
Singapore Airlines' CEO, Mr Goh Choon Phong said the airline is based on three main pillars. Product leadership, service excellence and network connectivity.
"We are continuing to invest heavily in all three areas to ensure we have industry-leading offerings that meet and exceed our customers' expectations, both on the ground and in the air.”
2. Air New Zealand, New Zealand
TripAdvisor reviewer: "The flight attendants are friendly, courteous, professional, and dedicated to customer service. The dinner was excellent, even in Economy class, and there was complimentary NZ red and white wine. Even the safety videos are entertaining. I wouldn't fly any other airline between the US and New Zealand."
Air New Zealand's Chief Marketing & Customer Officer Mike Tod says the award is recognition of the hard work from its staff to deliver the best service to its customers.
“It's incredibly meaningful to receive these awards as a result of direct feedback from our customers globally. Our people work hard each day to deliver a unique customer experience, so to have this acknowledged directly by customers is extremely satisfying,”
3. Emirates, United Arab Emirates
TripAdvisor reviewer: "This airline is the essence of style, class and comfort. Everything I had expected was surpassed. From their presentation, to their service, which is professional, but does not override their personable approach to travellers. The Airbus is huge, but the atmosphere within is comfortable, seats are wider, windows are bigger."
4. Japan Airlines, Japan
TripAdvisor reviewer: "This airline carrier is exquisite and features great on board meal service, drink service, and the entertainment is great. They provide excellent service with exceptional leg room. This airline is truly above most others and comes with outstanding crew members."
5. EVA Air, Taiwan
TripAdvisor reviewer: "One of the things that separates EVA out from other airlines is in the little things. I was blown away by the novelty of the 'Character' flight we took. Everything from the pillows to the meals - it was Hello Kitty cuteness overload. Kids' meals are excellent. These small personal touches made our entire flight experience so much nicer!""
6. Southwest Airlines, United States
TripAdvisor reviewer: "We choose to fly Southwest whenever we can. Their flights are on time and the service is friendly and efficient. We don't mind not having assigned seats. Bags fly free, and we always check ours. Frequent Flier miles are easy to accumulate with their membership program."
7. Jet2.com, United Kingdom
TripAdvisor reviewer: "We have just come back from Portugal and all I can say is what a fab service from Jet2. From start to finish, they made my holiday less stressful. I have never been with them before and can certainly say they're better than most other companies I have been with."
8. Qatar Airways, Qatar
According to a TripAdvisor reviewer: "I've travelled a lot in my life and Qatar is one of my favourite airlines to travel with. The bar in A380 (business class) is the best. The service regardless of class is fab. The treatment of frequent fliers is great... food very tasty for economy ... and very big portionsâ€¦ Entertainment is top notch. They are one of my favourite airlines for eco travel."
9. Azul, Brazil
According to a TripAdvisor reviewer: "Azul is a lovely airline, employing a fleet of Embraer regional jets offering 2 + 2 seating. Service is efficient and you always get a package of 'aviÃµezinhos' (airplane shaped gummy bears) to chew on the short domestic hops."
10. Korean Air, South Korea
According to a TripAdvisor reviewer: "We travelled from Chicago to Hong Kong with our toddler, and could not have been more pleased with the experience. Basic economy on KA is basically economy plus on other (especially US-based) airlines. The flight staff actually made me like the experience, rather than detract from it. I'll be flying KA whenever possible in the future."
When it came down to airlines in the South Pacific, Air New Zealand was named the best airline - in front of Qantas and Virgin Australia.
For those who have travelled at both ends of the airplane, the below results might interest you. It's a list of the best product across economy right up to first class.
Best First Class: Singapore Airlines, Singapore
Best Business Class: Qatar Airways, Qatar
Best Premium Economy: Air New Zealand, New Zealand
Best Economy: Singapore Airlines, Singapore
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