Airline apologises after charging more for passenger with a long name

  • 06/05/2018
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Thai Airways says it has reimbursed a passenger charged extra for having a long surname, a media report says. 

The unnamed passenger was charged at the check-in counter after airlines staff said that the name on his ticket did not match the name on the passport, the Bangkok Post reported on Saturday.

According to the passenger, he was unable to fully input his last name because of a character limit on the Thai Airways website.

Thai Airways reimbursed the man for the extra charges and said that it was implementing steps to ensure the problem does not occur again.

"We apologise for the inconvenience since the internet booking system allows up to 25 characters each for the first name and family name when booking a ticket," Wiwat Piyawiroj, Thai Airways acting executive vice-president, said on the company's Facebook page.