A hotel in Jamaica has been forced to refund guests after staff left an effigy of their dead son lying on the bed.
Karen Baker told staff she and her friends Faye and Andrew Stevens were at the TUI hotel to celebrate the birthday of their son Alex, who died in 2014 aged 22, BBC News reports.
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But rather than a sweet gesture, Ms Baker discovered a body made out of clothing lying on the couple's hotel bed.
The body had tears on its face and a can of beer in its hand, and was lying next to petals that spelled out "We miss you Alex".
Ms Baker managed to get to the room before the parents did, and removed the effigy to avoid the pair being traumatised, the Mirror reports.
But Ms Baker wasn't spared the horrifying sight.
"I was absolutely horrified - as you can imagine I was sweating and shaking. We just didn't want our friends to see it," she told BBC News.
"I have truly never seen anything like it. I still look at the photographs now and can't believe somebody thought to do that."
A spokesperson for TUI UK said it was a misunderstanding, and the group - who booked the holiday as a package through TUI - had been refunded £1300 (NZ$2406) per person.
"We offer our sincere apologies to the Baker party for their holiday experience in Jamaica," the spokesperson said.
"We're following up with the hotel and believe it was a misunderstanding with no intention to cause upset."