Warning: This article contains explicit language.
A woman claims she was "sexually harassed" on a Virgin Atlantic flight after she was sent offensive messages on the in-flight chat.
Jessica Van Meir, a UK resident originally from the US, was sent messages on the Saturday flight (local time), where she was labelled a "tidy babe", and also received messages from someone called "big d**k swinger".
Van Meir, who works for a law firm, posted pictures of the messages to Twitter. She wrote that the flight attendants were helpful and quickly dealt with the situation.
"@VirginAtlantic, you should probably take measures to prevent this from happening by flagging specific language and putting in place a reporting function on the chat to report abusive users," she said.
Van Meir said in a later post that a man had apologised on behalf of the group he was travelling with.
"They were on a rugby trip & he was one of the leaders," she wrote. "He said the guys had been drinking & he'd talk to them, was sorry and hoped we could leave it at that.
"What matters to me is not going after these guys, but making sure they understand why it was harmful."
The airline says it's "extremely concerned" the incident took place.
"We want all of our customers to have the best possible experience when they fly with us, and have zero tolerance for any disruptive or inappropriate behaviour," a Virgin Atlantic spokesperson told UK publication Metro.
The incident would be investigated, the spokesperson said.
"We are now reviewing our entertainment systems to ensure this does not happen again," the spokesperson said, according to Metro.