Air New Zealand sets up dedicated team to look after unaccompanied minors during busy summer season

They'll help with the thousands of kids travelling around the country this summer.
They'll help with the thousands of kids travelling around the country this summer. Photo credit: Air New Zealand

Air New Zealand has set up a dedicated team to look after the large number of unaccompanied minors expected to travel to and from Auckland around Aotearoa this summer.

The airline is expecting around 10,000 unaccompanied minors to travel on its domestic network between mid-December and mid-February, with the majority flying to and from Auckland. 

Air NZ's chief customer and sales officer Leanne Geraghty says the airline has been looking at ways to improve its unaccompanied minor service, particularly at peak times such as school holidays which is when 80 percent of young people fly alone.

"We have our award-winning Airband which children travelling alone with us receive at check-in as part of the service, the wristband is embedded with a chip which is scanned at key stages of the journey to trigger text notifications giving parents and guardians the opportunity to follow the steps in their young ones' trip," Geraghty said.

"While we have always had staff looking after unaccompanied minors on their journey, given the huge number of unaccompanied minors we have travelling with us between December and February every year, we think it's important to have a group of staff solely focused on unaccompanied minors." 

The dedicated team will be in place at the domestic terminal at Auckland Airport from December 14 through until mid-February, with the airline looking to have further dedicated teams in place across its other domestic ports in time for the April school holidays in 2021.