An Australian couple is outraged at the airline Qantas after it booked their 13-month-old baby on a separate flight to them.
The couple had been travelling through Europe with their child when their flight home to Australia was rescheduled by the airline and they were shocked to find out their baby had been booked on a different flight.
Stephanie and Andrew Braham said they spent nearly 21 hours trying to change their flight details to make sure their daughter was on the same flight as them.
"We spent 20 hours 47 minutes and 13 seconds on the phone to Qantas over a 24-hour period before and over 55 separate phone calls before they finally agreed to book us on new flights home," they told Daily Mail Australia.
The couple claimed the airline refused to take accountability for the error.
"They said they hadn't done anything wrong because they did book her a ticket. Initially, they denied any liability, that's Qantas," Stephanie told Today.
After numerous attempts at changing their flights, the family of three had to splash out a large amount of money to stay in Rome, Italy after Qantas got them on a flight together set to jet off 12 days later.
The parents said they won't feel reassured until they are all on the plane.
"I don't think we will really feel assured until we get on that plane and the plane is in the air at this stage," Andrew said.
A spokeswoman from Qantas told Daily Mail Australia that it was a "backend administrative error."
"We are reaching out to the family to provide support and will provide reimbursement for their accommodation," the spokeswoman said.
This isn't the first time Qantas has given their customers grief. The term 'Joyced', after the airline's CEO Alan Joyce, is being used on social media for people to express their disappointment at the company's service.
One user tweeted: "Do you love overcrowded airports, staff shortages, late flights, lost luggage and poor service? Then the 'Joyce' is easy. Fly off the handle with Qantas. Great deals to take you from here to the end of your tether. Book now to feel totally over #Joyced."
Another tweeted: "cannot believe so many people have been screwed over by Qantas that #Joyced is an actual thing. I thought we were just unlucky to have so many things go wrong on our flights but no, that’s just Qantas."