McDonald's back online after global computer breakdown hits restaurants

  • 16/03/2024
McDonald's stores are back online now after a global outage.
McDonald's stores are back online now after a global outage. Photo credit: Getty Images

Kiwis craving a bacon and egg McMuffin for breakfast won't be disappointed after a global outage on Friday night affected McDonald's restaurants all over the world. 

Many of McDonald's over 41,000 restaurants around the world were affected in countries such as New Zealand, Australia, the US, UK and Japan. 

The outage affected mobile and self-service kiosks and customers had to order at the counter. Orders then had to be taken manually to the cooking area. Some McDonald's around the world had to close as a result of the glitch.

Global chief information officer Brian Rice said in a statement posted on the company’s website the fast food chain "experienced a global technology system outage, which was quickly identified and corrected."

"Many markets are back online, and the rest are in the process of coming back online,” Rice said. 

"This issue was not directly caused by a cybersecurity event; rather, it was caused by a third-party provider during a configuration change."

RNZ reported McDonald's on Manners Street in Wellington was hit by the outage and staff had to manually take orders and pass them onto the kitchen. 

A McDonald's NZ spokesperson told The New Zealand Herald, "McDonald's restaurants are experiencing an IT issue that's impacting their ability to process orders.

"Our team is working to rectify the issues as soon as possible and we thank customers for their patience."

A McDonald's spokesperson told Newshub on Saturday the restaurants were up and running again in New Zealand.