Users complain about Samsung Galaxy S9 issues

The phone costs more than $1100, but customers say it comes with "dead spots".
The phone costs more than $1100, but customers say it comes with "dead spots". Photo credit: Samsung / Facebook

They've been out for just weeks and retail in New Zealand for more than $1100, but the new Samsung Galaxy S9 and S9 Plus are already plagued with issues - and users aren't happy.

Official forums for the phones have been overwhelmed with complaints over "dead spots" on the screen, The Daily Mail reports. Samsung says it is currently investigating the reports.

"Does anyone else have issues with the Galaxy S9 touchscreen? I've got a few dead spots on the bottom half of my screen," one user wrote, according to The Daily Mail.

"Getting a replacement phone shipped but do wonder if it is bad luck or a more common issue with the phone."

"I have a dead spot at the top left of my phone (S9+). It works sometimes and then won't work," a second user told the company.

"My S9 has dead spots as well, right out of the box," another said.

While some customers were able to fix their phones by resetting them, others needed new phones.

Samsung has issued a statement saying it takes the problem seriously.

"At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience," it told Engadget.

"We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues.

"We are working with affected customers and investigating."


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