Kmart apologises to family after false shoplifting accusation

Kmart has apologised for the blunder that left a customer 'mentally stressed'.
Kmart has apologised for the blunder that left a customer 'mentally stressed'. Photo credit: File.

Kmart has apologised to an Australian family falsely accused of shoplifting.

Queenslander Bharathi Ranjit Singh posted to Kmart Australia's Facebook page over the weekend, expressing her "disappointment" after police knocked on her door - weeks after her husband purchased something in a local Kmart. 

Weeks after visiting Brisbane's Mt Ommaney branch, police showed up at their home accusing Singh's husband of shoplifting AUD$21 (NZ$22.18) worth of goods.

The incident left Singh embarrassed, reports 7 News, as she was asked to show the officers proof of purchase.

In the post Singh explained that the couple rarely print receipts, and instead had to locate the transaction on her mobile banking app.

The transaction proof did satisfy authorities, and Singh and her husband avoided any trouble.

A Kmart spokesperson has since reached out to 7 News, saying the company is sorry for the mistake.

"This event has been taken extremely seriously and we are working hard in addressing this isolated procedural breakdown," the spokesperson told 7 News.

"We strive for all our customers to have a pleasurable shopping experience when they visit us and unfortunately on this occasion, we have not lived up to this commitment.

"Once again, we sincerely apologise to the customer and family."

Singh said the incident left her coping with "mental stress" and ruined her weekend.