Vodafone NZ hoping to ensure less network downtime with AI monitoring service Anodot

 Each month its customers use around 1.1 billion phone minutes.
Each month its customers use around 1.1 billion phone minutes. Photo credit: Getty Images

Vodafone New Zealand is hoping a new partnership will ensure less network downtime for Kiwis who use the company's services.

It has announced a deal with Anodot, an autonomous business monitoring service, to help identify anomalies with its network.

Anodot will help Vodafone identify, diagnose and resolve potential service interruptions that result in a loss of connectivity, ideally before customer service is impacted, the company said.

Vodafone has around 3 million business and consumer connections in Aotearoa, with its network covering 98.5 percent of the population.

According to the company, each month its customers use around 1.1 billion mobile and fixed phone minutes, with 26 million GB of mobile data and 166 million GB of fixed line data.

That data all needs to be monitored and analysed, and Anodot's AI-driven monitoring technology is able to convert billions of data events into single network operations alerts, used to indicate issues.

Those alerts are then used by the network operations team to know exactly when the customer experience has started to be impacted and to help identify the cause with the hope it can be resolved with minimal disruption.

"We know how important reliable connectivity is to New Zealanders, so it's ideal if we can detect and resolve potential service issues wherever possible before our customers experience interruptions," Tony Baird, head of wholesale and infrastructure at Vodafone NZ said.

"Anodot's ability to analyse the high volumes of data that we generate daily allows us to identify in real-time the business-critical anomalies in our network, to enable our teams to maintain consistent operations in order to deliver an enhanced customer experience.

"While there will inevitably be unexpected weather occurrences or third-party connectivity issues such as power outages to cell sites or construction activity that damage underground cables, Anodot provides another layer of defence," Baird said.

Amir Kupervas, the telecom managing director of Anodot, said the company's system will give Vodafone NZ "full visibility" into incidents causing service degradation.

According to the company, Anodot's AI learns the normal behaviour of all business metrics and constantly monitors each metric in real-time. Its correlation engine connects anomalies across all data, identifies events and contributing factors which "slashes time to detection and remediation".