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"It's important we have the courage to acknowledge when we've done wrong."
Calamity struck on the LAX tarmac.
AirAsia announced they were pulling out of the route last week.
Airlines across the world are trying to match Air NZ's successful videos.
The clip is a hit online, but it's lengthy duration is a bugbear for some.
"Passenger safety is more important than any entertainment factor."
The latest wacky clip has racked up millions of views in just hours.
Plane footage reveals how much of Auckland was celebrating on Monday night.
Air New Zealand's new safety video may be the most '90s thing you see this year.
It's the first of 13 new Airbus aircraft ordered by the airline.
Visitors will be encouraged to instead act as 'guardians of Aotearoa'.
There will also be changes to the current departure times.
"Last time the Wallabies won the [Bledisloe] Cup, Twitter hadn't even been invented."
"The real opportunity for New Zealand is that we take full advantage of this emerging industry."
The change will remove millions of items from the company's waste.
It's a venture between Air New Zealand and Zephyr Airworks.
A look into the future of flying across the Tasman and around the Pacific.
Players can be virtually splashed by a whale and chat with a hobbit.
He went to visit the last remaining Air New Zealand DC-10.
She says a letter of apology does not make up for "dictatorial" treatment.
