Grieving widow Saira Patel spent more than 24 hours asking authorities and strangers what had happened to her husband. Eventually, she was forced to ask then-Prime Minister Jacinda Ardern if she knew where he was.
Since March 15 Hussein Al Umari's family have been fighting for official recognition.
"You just weren't set up to deal with something like this."
"Officers out doing routine patrol are most often the individuals that are first on these horrific scenes."
"Do I have to physically go down and talk to them myself."
Radio communications from police and ambulance reveal a pile up of misinformation.
John Price believes little has been done between emergency services to better prepare for a future terrorism attack.
An Australian police officer said paramedics pulled over on the way and needed convincing to go to the scene.
They were able to treat the injured, but it also confused local police.